Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return if arrived damaged within package. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moondrivehelp@gmail.com

If your return is accepted, you will have to cover shipping costs and we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at moondrivehelp@gmail.com

 

Product Variant & Cartridge Selection Policy

Certain products in our store include multiple bundle options such as Buy 1, Buy 2, or Buy 3.

For items like our Car Door Light Projector, these bundle selections refer specifically to the number of light cartridge symbol variants included with your order—not the number of projector devices.

Each projector device functions with interchangeable symbol cartridges, and the bundle choices allow customers to select additional symbol designs, not additional projectors.

By completing your purchase, you acknowledge and agree that:

• “Buy 1” includes one projector + one symbol cartridge
• “Buy 2” includes one projector + two symbol cartridges
• “Buy 3” includes one projector + three symbol cartridges

Requests for refunds or returns based on misunderstanding this clearly stated variation are not eligible, as the correct product information is disclosed prior to purchase.

Change of Mind & Misunderstanding Policy

We do not accept returns, exchanges, or refunds for change of mind or customer misunderstanding of product details, features, or bundle options. All product descriptions, photos, and bundle information are provided clearly before checkout, and customers are responsible for reviewing this information prior to purchasing.

This includes, but is not limited to:

• Misunderstanding what is included in each bundle option (e.g., “Buy 1 / Buy 2 / Buy 3” selections).
• Misinterpreting how interchangeable symbol slides, inserts, or accessories work with the product.
• Assuming a bundle contains additional devices when this is not stated in the product description.
• Disliking the style, appearance, or personal fit of the product after receiving it.

If the product arrives as described, undamaged, and functions as advertised, it is not eligible for a refund based on personal preference or incorrect assumptions at the time of purchase.

A refund or replacement may be offered only if the item is still in its original, unopened packaging and is returned in unused condition. Items that have been opened, tested, or used in any way are not eligible.

Damaged or Defective Items Policy

If your order arrives damaged or defective, you must contact us within 3 business days of delivery with clear photos or video showing the issue.

This allows us to verify the damage and assist you as quickly as possible.

Claims submitted after 3 business days are not eligible for refunds or replacements, as we must prioritize immediate concerns and ensure product integrity.

We require customers to report any damaged or defective items within 3 business days of delivery so that we can accurately verify the condition of the product upon arrival. Waiting longer makes it difficult to determine whether the issue occurred during shipping or after the item was received, which prevents us from processing claims fairly and efficiently.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.